Telkomsel Orbit
Jakarta, Indonesia
Role: UI/UX designer
Skill: UI/UX design, research
Context
Telkomsel Orbit is a modem and internet service brainchild of Telkomsel, one of the biggest telecommunication companies in Indonesia. I was assigned this project in the middle of its lifecycle. This means that I needed to hit the ground running as soon as I was assigned. I was then in charge of the feature page of the website, as well as the FAQ, About Us, Hep page as well as vector assets creation on the app and website.
Problem
In addition to working on the features of the app and website, I found that there needed to be a cohesive design language between the app and website. This was where I came in to be "the bug spotter," or someone who makes sure that the design language across all platform cohesive.
Goal
To have a cohesive design language between the app and website that will eventually allow user to have a delightful experience whilst using the products on the app and website.
Outcome and Final Design
Introduced a cohesive design language across all platforms and designed different features on app and website.
Help page on mobile website designs
Help page on the app.
Measuring Impact
The app and website, alongside the marketing team's effort, had allowed the number of users to increase by 380,000 users since its inception.